Welcome to the initial blog posting
for the National Telecommuting Institute, Inc (NTI) NTI was founded in 1995 in
Boston, Massachusetts. We are a 501(c) (3) nonprofit disability organization.
NTI's mission is to identify and develop jobs for Americans with disabilities.
NTI grew out of the efforts of a small
group of rehabilitation professionals searching for strategies to find
long-term jobs for individuals with disabilities who wanted or needed home-based
work. Today, NTI employs over 600 Americans with disabilities in work-at-home
jobs. NTI employees work in a variety of home-based positions. Customer service
representatives (CSR), help desk and technical support represent the largest group
of services we provide. In 2013 we rebranded the work at home division to
NTI@Home. At the same time NTI started two new divisions: The Staffing
Connection and LandAjob. These two new divisions are focused on placing
Americans with Disabilities in on-site positions. (They’ll be more on these two
divisions in later posts.)
Over one million Americans in the
disability community request government assistance in finding work each year.
Yet industry experts estimate that government vocational rehabilitation (VR) counselors
encounter only 20% of those with disabilities who are seeking work. Implying a
total unemployed group numbering approximately 5 million. A survey of state VR
counselors reported that 12% of the individuals in their caseloads require
home-based work. Again, extrapolating to the estimated 5 million Americans with
disabilities who would like to work but are unemployed, this means about
500,000 could benefit from a home-based work option. The U.S. Census Bureau
reports that only 12.8% of home-bound individuals actually have full or
part-time jobs. So as you can see NTI’s 600 employees is just a start…
So how do we do it? NTI@Home has
developed a business model that is powerful and ripe for scaling. The model
combines techniques for remote recruiting, eLearning, managing virtual
organizations, the latest virtual contact center technologies, and a variety of
incentives to encourage contact center employers to "go virtual".
NTI@Home offers high-quality, cost-effective
CSR capabilities to organizations desiring to communicate with their customers
either over the phone or online. Contact center clients can choose between
three different levels of service to work with NTI@Home. Both place members of
the disability community in jobs. However, the employer/employee relationship
differs in each case. These three levels of service are:
1.
Complete
outsourced virtual call center services. NTI@Home provides the technology,
people and process to get your virtual contact center team up and running.
2.
A
co-employment staffing agency agreement under which NTI@Home and the client are
responsible for different aspects of the employer's role. NTI@Home provides
complete HR and payroll management for the virtual workforce.
3.
Direct
placement, here NTI@Home acts as adjunct staffing agency for contact center
employers. Agents placed in this model become an employee of the contact
center.
So that’s NTI@Home, we’ll use this
blog to discuss virtual technologies, the work-at-home model and to engender
discussion around placing more Americans with disabilities in virtual jobs. We
at NTI are looking forward to your comments, questions and suggestions.
If it isn’t virtual,
It isn’t real…
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