NTI was selected as one of two finalists for the contract. We
were required to present our solution to SourceAmerica and USDA. We locked ourselves in a hotel conference
room for almost a week to prepare; NTI's Executive Director, COO (who had 25+
years designing, building and running large-scale call centers) and VP of
Client Services (25 years in the
technology space managing large scale implementation
project) and the two senior managers from the technology partner who worked on
the current USDA contract. This was a true dream team.
After the presentations, we were shocked to learn we did not get
the contract. It wasn't hubris. Why would anyone choose to replace existing
systems that had received high marks from the customer for five years? Why
would anyone not choose a non-profit that could out-of-the-gate commit to have
75+ percent Americans with disabilities employed? Had we been too risk adverse?
Not aggressive enough? We had had very senior people designing the solution.
They had gone through implementations like this dozens of times. They were realistic. They were committed to
employing as many Americans with disabilities as possible.
To be continued...
No comments:
Post a Comment