What we do, and how we thrive. It's get to Know Your Customers Day.
A combination of NTI outreach, listening, and providing feedback to the client and candidate helps NTI thrive place Americans with Disabilities back into the workplace. Through understanding our customers and candidates needs, we pave the path to getting to know our clients and to do our job right. Our philosophy trickles down to our employees at NTI; where we work, understand, and communicate daily with one another to meet our mission.
Although we have an main office where many of our NTI workers work, we also have many committed employees who work remotely throughout the United States. NTI provides all employees the training to help candidates seeking job training and job opportunities.
NTI's enthusiastic staff is committed to developing strong partnerships with Fortune 500 companies, government agencies, and small businesses where we place candidates. Our success partnering with the IRS is one example of NTI's success. NTI provides the IRS with Call Center Agents for the Forms and Publications Department. In the IRS roles, candidates answer calls, offer information on IRS related forms and publication as well as answer procedural questions. Witin the role, the IRS views the accuracy regarding conveying information about tax forms and documents as the most critical skill to success. The IRS finds that NTI candidates are excellent at providing this information. On a regular basis, the IRS reviews calls to ensure that accuracy is being achieved.
As an end result, the IRS has continually been satisfied with the candidates they receive and the results from those candidates. They stated, “The quality of your candidates is the best we’ve ever seen.”
A majority of NTI's Call Center successes are a direct result of the training that NTI places in the candidates to ensure success. We understand the transition and skill sets necessary to succeed as a Call Center Agent. These skills are honed by candidates within a 3-Day Training Program delivered by NTI.
We don’t expect our candidates to walk in and know how to ace it, but with practice they can develop their skills. At NTI, we set the expectations during pre-screen interviews. The pre-screen interview covers the essential skills that are required for call center positions, such as voice quality, communication skills, technical background, typing speed, and previous experience.
Our pride and joy to work with a diverse selection of partnerships that offer a growing opportunity for individuals seeking work! None of this could be possible without getting to know our customers, whether it’s our candidates, partners, or NTI employees. The potential for success lies within our understanding.
NTI hopes to get to know you soon! If you are on SSI or SSDI and you think that you would find success, please reach out to us at nticentral.org/learnmore.