The Complete Solution Revoked - Part 1

In 2013, NTI bid on an AbilityOne contract for the USDA/Forest Service help desk. It was the first time in almost five years that an AbilityOne call center contract allowing for at-home agents was put out to bid. Since NTI has specialized in at home agents for over twenty years, we saw this as a tremendous opportunity to place severely disabled Americans to work. The contract allowed for the non-profit to partner with for-profit companies to fill the gaps in their solution. After talking to several large outsourcing and call center technology companies we decided to partner with one of the largest technology companies in the world, a top 75 Fortune 500 company.

There was a symbiosis between NTI and the client. NTI was able to provide was a complete solution, which consisted of:
  • An overqualified team with every person on the team having at least 10 years of help desk experience.
  • NTI trained candidates who experienced a full week of call center and customer service training
  • The ability to revamp the client training by NTI’s training staff who could provide a complete blended training program
  • A low cost solution of personnel and personnel management
  • Management and a Human Resource solution for the client

Our new technology partner was also the current service provider for the 
USDA/Forest Service help desk. As we put together our bid response we leveraged heavily off of what was already in place. This would allow NTI to keep the costs low and transition time short. It also reduced the risk for the government – no change in technology.  No other bidder could possibly match that. It would allow us to employ more Americans with disability faster. We had an agreement with our technology partner to bring agents on board before the contact was even signed! There would be no time-consuming software installs and configurations, no costly migrations of USDA data and little if any risk of the new agents not being trained appropriately because our USDA-experienced partner would be there to back us up. How could we lose? As a matter fact, a senior SourceAmerica director told us with our technology partner there was no way we could lose. Well we did, twice...  

Check back tomorrow to see what happened from here!

Pages 1 | 2 | 3 4 | 5


  1. This is really interesting and knowledgeable. Thanks for sharing. I really appreciate it a lot. Please do more blogs in the future. Thank you and God bless to the blogger!


  2. Logo Cravings is a professional logo design company in the United States. We give your work the look it needs without running or compromising on quality. We have a long-standing reputation as a provider of fast and high quality logo design services. If you need a logo designer, Logo Cravings is the place for you. We know that logo plays a key role in conveying the personality of your brand and differentiating your identity from the competition. Simply put, we are the best logo design agency in the United States offering custom logo designs to customers worldwide. As a trusted logo design agency in the United States, we create your logo from scratch to your needs. You call it, we create it smoothly. We have some of the best creative logo designers in the United States offering impeccable services and designs that will produce the desired results for small business owners and corporations. We don't use templates like other logo designers, but we do design custom trademarks focused on the following.

  3. It’s your summer break and you would rather lounge and laze around, therefore what makes sense is to delegate your workload to one of the best British assignment writer, which is Crowd Content. In order to do so, get in touch with their amiable and cordial customer care representatives.

  4. Have you ever heard of celebrity heights - the famous website for searching for celebrities information?

  5. If you are doing a PhD. in computer science and you are looking for computer science dissertation help, you are at the right place. We offer high-quality help in computer science dissertation at an affordable price Dissertation Help Near Me UK. Our experts are well experienced in providing dissertations of the highest quality. Therefore, as an alternative of struggling with your dissertation, reach out to us for professional help.

  6. Thank you for fixing it! I’ll get back to it soon after taking the Change Management Dissertation Topics from Dissertation Writers so that I can be stress-free from that end. Otherwise, I would not be able to concentrate on either of the things. My mind keeps thinking about the dissertation submission as it affects the final grades as well.

  7. I have used a lot of such websites that offer best master thesis help but I must say nothing can even come close to the UK variant. May be this is because they are the people of English and that is why they have command over the language. In any case I am super happy with their service and would continue to do so in the future.

  8. Great. I feel good to read about the checklist that must be ensured while working with NTI. Their all clients know the complete symbiosis. That's good that the new technology partners are also working with the clients and they make new innovations and changes by playing a contribution in to the work environments.
    Cheap Assignment Writing Service

  9. Information article, it was very helpful! I simply began in this and I’m attractive more familiar with it better! Thanks, keep doing amazing..
    Site: Alleviate Balm with Full-Spectrum Hemp Extract

  10. From start to finish an easy process very discount code. Ordering the fridge freezer, payment and arranging delivery.

  11. This post is really helpful because i was searching that kind of post that you posted and i am really happy and suggest you to read more about Why Should Students Earn Clinical Psychology Degree?


Share this